At PixelLuka, we strive to provide you with the best experience possible. If you need to cancel your order or request a refund, please review our policy below.
**Cancellation Policy**
You may cancel your order within 10 hour of placing it by contacting our customer support team at info@pixelluka.com or +91 8770386503. If your order has already been processed or fulfilled, we may not be able to cancel it. In such cases, please refer to our refund policy.
**Refund Policy**
We offer refunds for eligible orders within 10 days of purchase. To request a refund, please contact our customer support team with your order details and reason for the refund. Refunds are subject to the following conditions: – Refunds will be issued to the original payment method used for the purchase. – Refunds may take 7-8 business days to process, depending on your payment provider. – Shipping and handling fees are non-refundable. – Products must be returned in their original condition and packaging to be eligible for a refund. – We reserve the right to refuse refunds for orders that violate our terms and conditions or have been used or damaged by the customer.
**Digital Products**
Refunds for digital products, such as software licenses or downloadable content, may be subject to additional terms and conditions. Please refer to the product description or contact our customer support team for more information.
**Exchanges**
We do not offer exchanges at this time. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.
**Contact Us**
If you have any questions or concerns about our cancellation and refund policy, please contact us at info@pixelluka.com or +91 8770386503. Our customer support team is here to assist you.